Austrade has recommenced charging Australian businesses for tailored trade support. During the COVID pandemic, we paused our charging services but will restart charging for some tailored support, so we can keep delivering our high-quality trade services.
Some Austrade services now incur a fee, including:
Data services and subscriptions for Tourism Research Australia and Education Data and Insights are also available for a fee.
All Australian businesses have access to free support from Austrade through the digital Go Global Toolkit.
All Australian businesses continue to have access to up to 2 hours of trade support for free.
Some businesses will be able to participate in free programs with a specific geographic or sectoral focus. We will publish information about these programs on our websites.
A Tailored Services Package is an AUD$3,000 fixed-fee package of agreed tailored support that:
The type of support will be agreed with Austrade prior to commencement based on your needs.
Austrade’s trade support is divided into 3 key areas:
Austrade’s expert trade support services are delivered in good faith and do not guarantee commercial success.
Information on upcoming Austrade events, both in Australia and overseas, is available on the Events webpage or advised by Austrade.
If you are interested in participating in an event, you can register online or contact the nominated representative if you need any further information. For some events requiring an expression of interest, Austrade’s sectoral and in-country experts will review all applicants.
The EMDG Act and Rules do not exclude Austrade support from being claimed as an eligible expense, provided the business satisfies all other eligibility criteria.
Charging businesses for tailored trade support was temporarily paused during the COVID pandemic. As COVID pressures have eased, Austrade has reintroduced charging for tailored trade support.
Income from Austrade’s tailored trade support helps us deliver services to more Australian businesses in more markets, reaching more international customers.
Austrade’s commercial expertise also provides significant value-for-money to businesses looking to export to international markets, and fees are subsidised to ensure they are affordable for businesses.
Clients working with TradeStart advisers who receive tailored trade support from Austrade’s offshore network will need to pay for a Tailored Services Package in most cases, consistent with other Austrade clients.
Our new fee structure is simpler and provides more value for clients. The introduction of the subsidised Tailored Services Package is intended to allow clients to strategically work with Austrade to develop and execute specific export plans, rather than work with Austrade on a one-off or transactional basis.
If your business has unique requirements and you would benefit from a bespoke solution, you can contact your Austrade account manager to discuss alternative options.
Austrade has 61 international offices in 8 regions: the Americas, Europe and the UK, Greater China, Middle East and Africa, New Zealand and Pacific, Northeast Asia, Southeast Asia and South Asia.
Austrade also has a significant presence across Australia, with Australian offices in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.
Austrade’s reach is extended and supported by the TradeStart network, which operates across regional and metropolitan Australia and is delivered with partner organisations including state and territory governments. TradeStart advisers work closely with small and medium-sized businesses in key regional and rural areas to help sell their products and services overseas.
Contact us to find out more and get your questions answered. Complete our enquiry form and we'll be in touch.